Line Facebook Line WhatsApp Line RSS
Search in Site
عربي
accessibility
Home Line Tenders Line FAQ Line Useful Links Line Site Map Line
Logo Image
About the Fund The Fund's Objectives and Aspirations Welcome Speech Board of Directors Organizational Structure Tasks and Powers Policy and Strategic Plan
Directorates and units
Expense Types Alimony Payment Conditions Alimony Recovery Stopping Credit
Services Guide Electronic Credit Service
Jordanian Constitution Laws Regulation Instructions Guides
News Statistical Reports Photo Gallery Video Gallery
Contact Us

Service Recipient Satisfaction

Service Recipient Satisfaction


* Please fill all required fields

In our commitment to enhance and develop our services to align with your expectations and needs, and to fulfill all your requests, the Fund is eager to gather your feedback. To understand the satisfaction level with our services and service providers, we kindly request you to fill out this survey accurately and objectively. Please be assured that all the information provided by you will be treated with utmost confidentiality.
Please choose the service(s) provided by the fund* Mandatory field
 
Gender* Mandatory field
 
Nationality* Mandatory field
 
Age Group * Mandatory field
 
Educational Level * Mandatory field
 
Place of Residence (Governorate)* Mandatory field
 
Is the quality of services provided by the fund appropriate?* Mandatory field
 
Do the fund's employees provide awareness about the services they offer?* Mandatory field
 
Are the guidance signs clear?* Mandatory field
 
Are you satisfied with the loan amount?* Mandatory field
 
Do you consider the electronic aid card provided by the fund sufficient to meet your needs?* Mandatory field
 
Is there an immediate response to the services provided?* Mandatory field
 
Does the fund have an effective system for complaints and suggestions?* Mandatory field
 
Does the fund have a good reputation in providing services?* Mandatory field
 
Are you satisfied with the overall level of services provided by the fund?* Mandatory field
 
Do you feel confident and secure in dealing with the fund?* Mandatory field
 
Are electronic services available continuously?* Mandatory field
 
Is using the electronic service easy?* Mandatory field
 
Does the provided electronic service meet all your needs?* Mandatory field
 
Does the fund provide service cards and informational brochures electronically?* Mandatory field
 
Is it easy to register and log in to the fund's electronic portal?* Mandatory field
 
Using the online electronic service for transactions saves time and effort.* Mandatory field
 
A variety of communication channels are available to contact the fund (website, social media, etc.).* Mandatory field
 
I feel secure when dealing with the fund electronically.* Mandatory field
 
Ease of access to the employee responsible for providing the service.* Mandatory field
 
The employee in charge listens and understands your needs* Mandatory field
 
Employees are willing to help beyond expectations, such as assisting service recipients in filling out forms and requests, providing solutions and alternatives, and offering other assistance.* Mandatory field
 
Dealing with and communicating with individuals with special needs is appropriate.* Mandatory field
 
Privacy and confidentiality of transactions are considered, and service recipients' data privacy is maintained.* Mandatory field
 
Please feel free to write any comments on the services/service provided in general.
 
Please write any suggestions related to improving the services/service provided.
 


Retype the CAPTCHA code from the image
Change the CAPTCHA codeSpeak the CAPTCHA code
 

Submit

How do you rate the content of the page?

Last update 2026/04/05

Follow us

Quick Links

Code of Ethics Suggestions and Complaints Privacy Policy Copyrights Terms of Use Disclaimer Accessibility Policy Cookies Policy
Contact Us

Last update

2026/04/05

Supports Microsoft Edge, Google Chrome, Firefox, Safari

This website is best viewed on a 768 x 1366 screen

Program required for browsing: Adobe Reader

Site visits number: 685688

Follow us

All Rights Reserved © 2026 Nafaqa

Powered By Echo Technology

scroll

All Rights Reserved © 2026 Nafaqa

Powered By Echo Technology